Here are my standards of service that you can expect

  • Effectiveness

    I shall always attend confirmed meetings and coaching sessions fully prepared and on time

  • Ethics

    I shall always treat clients with respect and I will always act in a professional manner

  • Equality

    I shall always treat clients equally. I do not prioritise clients, no client is more important than another.

  • Efficiency

    I shall always make myself available for general communications as much as possible. If I am not able to talk to you immediately, if you send an e-mail or leave a phone message I will reply within 24 hours

  • Entrustment

    I shall always treat communications or information shared by a client with the utmost confidentiality - nothing will be shared with others unless permission is given. I am happy to sign most non-disclosure agreements if requested

ISM Code of Conduct